Legal

Privacy Policy

How we collect, use, and protect your personal information under Zimbabwe's Data Protection Act, 2022. Last updated: 4 November 2026.

1. Introduction

Lower Hampden Park ("we", "us") is committed to protecting the privacy and personal information of visitors to this website and guests of the Property at 22 Lower Hampden Road, Westgate, Harare, Zimbabwe. This Privacy Policy explains what information we collect, how we use it, and the rights you have under the Zimbabwe Data Protection Act, 2022 (Chapter 10:31) and any other applicable Zimbabwean law.

2. Data Controller

For the purposes of the Data Protection Act, 2022, Lower Hampden Park is the data controller responsible for the personal information you submit through this website. You may contact us through the Contact page regarding any data-protection matter.

3. Information We Collect

We may collect the following categories of personal information when you:

  • Submit an event enquiry: full name, email address, phone or WhatsApp number, event type, preferred and alternative dates, estimated guest count, start and end times, services required, and any notes you provide.
  • Submit a general enquiry: name, email, phone number, and your message.
  • Use the website: technical information such as IP address, browser type, and pages visited, collected automatically or via analytics tools.

Overnight reservations are made through our Airbnb listing. We do not collect or store your card details on this website. Card information for overnight stays is handled solely by Airbnb and your payment provider under their own terms.

4. How We Use Your Information

We use personal information only for lawful purposes, including to:

  • respond to enquiries and assess event availability;
  • communicate with you about a potential or confirmed booking or event;
  • fulfil any agreement we enter into with you;
  • improve our website and services; and
  • comply with legal obligations under Zimbabwean law.

We process personal information on the basis of your consent, the performance of a contract, our legitimate interests, or legal compliance, as required by the Data Protection Act, 2022.

5. Sharing & Third Parties

We do not sell your personal information. We may share it with third parties only where necessary, for example:

  • with Airbnb, when a reservation is made through our listing;
  • with service providers who help us operate the website and manage enquiries, under appropriate confidentiality obligations; and
  • where required by law or a lawful order of a Zimbabwean court or authority.

6. Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, to comply with legal obligations, or to resolve disputes, in accordance with the Data Protection Act, 2022.

7. Your Rights

Under the Data Protection Act, 2022, you have the right to be informed about how your personal information is used, to access it, to request correction of inaccurate information, and, in certain circumstances, to request its deletion or object to processing.

To exercise any of these rights, contact us through the Contact page. We will respond in accordance with the Act.

8. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children

This website and our services are not directed at children under the age of 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The version displayed on this page at the date of your enquiry applies. Continued use of the website after a change indicates acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of the Republic of Zimbabwe, including the Data Protection Act, 2022.

Have a Data Privacy Question?

To access, correct, or request deletion of your personal information, contact our team.